What is TypeSafe's refund policy?

Purchases of TypeSafe API credits are non-refundable. This applies to both manual purchases and automatic refills (if enabled), including credits that remain unused.

If you believe there has been a billing error or a confirmed TypeSafe service failure as detailed in Warranties and Disclaimers, you can request a review by emailing billing@typesafe.ai with:

• Your organization name, ID, and account email.

• The payment date, amount, and invoice or receipt number(s)

• A brief explanation of the issue

Please do not send API keys or full payment-card details.

This policy does not limit any refund rights under applicable law or your agreement with TypeSafe. Please see the TypeSafe Master Customer Agreement for more information.